My order is incorrect or missing items

Missing or incorrect items

What do I do if my order is incomplete or incorrect?

Please contact the Customer Experience team by creating a Help Center Support Ticket at: Create a Customer Support Ticket describing the problem with your item. You can also reach us either by using our online Live Chat feature,  or we can be reached at 1-888-258-7913, Monday through Friday, between the hours of 8am - 5pm CT.

• Missing items
  • If you find that your order is missing an item, please contact the Customer Experience team by creating a Help Center Support Ticket at: Create a Customer Support Ticket.
  • Be sure to include your Order Number and the Item number of the product that is missing from your order.
• Incorrect items
  • If you find that your order contains an incorrect item, please contact the Customer Experience team by creating a Help Center Support Ticket at: Create a Customer Support Ticket.
  • Be sure to include your Order Number and the Item number of the incorrect product that was included in your shipment.
  • The Customer Experience Team member will then create a Return Authorization.
  • All returns must have a Return Material Authorization number (RMA #) in order to be processed for return/refund.

Still have questions?

• Please contact the Customer Experience team by creating a Help Center Support Ticket at: Create a Customer Support Ticket describing your question. You can also contact us directly via online Live Chat, Monday - Friday between the hours of 8am - 5pm CT.